Shipping policy

# Shipping Policy

**Luviastilla**

Last updated: July 30, 2026

Thank you for shopping at Luviastilla! Please review the information below regarding order processing and shipping.

## 1. Order Processing Time

All orders are processed within **1–3 business days** after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

## 2. Shipping Time

Because Luviastilla works with dropshipping suppliers, your order may ship directly from our supplier's warehouse. Estimated delivery time is **7–15 business days** from the date your order ships, depending on your location and the shipping method selected.

**Total estimated delivery time (processing + shipping): approximately 8–18 business days** from the date the order is placed.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

- Customs processing (for internationally shipped items)

- Carrier delays

- Weather or other events outside our control

- High order volume during peak seasons (e.g., holidays)

## 3. Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected. We may offer free shipping promotions from time to time, which will be indicated on the Site.

## 4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update after you receive this email. If your order was placed with multiple items from different suppliers, you may receive multiple shipments and tracking numbers.

## 5. Shipping Destinations

We currently ship to addresses within the United States.

## 6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at chota0511teruya@icloud.com with your order number, and we will investigate with the carrier and/or supplier.

## 7. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Luviastilla is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed by our supplier.

## 8. Lost or Stolen Packages

Luviastilla is not responsible for packages that are confirmed delivered by the carrier's tracking information but are lost or stolen after delivery. Please contact the carrier directly, and reach out to us if you need assistance.

## 9. Customs, Duties, and Taxes (International Orders)

As Luviastilla ships from suppliers to customers in the United States, most orders will not incur customs duties. However, if any customs duties, import taxes, or fees are imposed by the destination country, the recipient is responsible for these charges. These charges are not included in the order total and are collected by the carrier or customs authority upon delivery.

## 10. Contact Us

For any shipping-related questions, please contact:

**Luviastilla**

Email: chota0511teruya@icloud.com

Address: 505 Lions City Nambaminami, 3-14-23 Ebisunishi, Naniwa-ku, Osaka-shi, Osaka 556-0003, Japan